Politique d’expédition
Shipping Policy
Thank you for shopping with Sage Island Health. We are honored to be part of your hair wellness, beauty, and daily self-care routine.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping time. Once your order has been processed and shipped, you will receive tracking information using the email address provided at checkout.
Domestic Shipping
At this time, Sage Island Health ships to most U.S. states. Orders are fulfilled through U.S. fulfillment centers and domestic shipments are generally shipped through USPS.
Standard Shipping generally arrives within 2–4 business days after the order has been fulfilled.
Express Shipping generally arrives within 1–3 business days after the order has been fulfilled.
Please note that shipping timelines are estimates and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside of our control.
Shipping Rates
Shipping rates are shown at checkout based on the shipping method selected, order size, and destination.
Current U.S. shipping options may include:
Standard Shipping: $8.00
Express Shipping: $15.00
Free Standard Shipping: Available on qualifying U.S. orders of $70.00 or more
Shipping Availability
Shipping to Alaska and Hawaii is currently unavailable.
International Shipping
International shipping may be limited or unavailable during our initial launch period. If international shipping becomes available, international customers may be responsible for customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the product or shipping price and are the responsibility of the customer.
Incorrect Shipping Addresses
Please make sure your shipping address is entered correctly before placing your order. Sage Island Health is not responsible for orders delayed, returned, or lost due to an incorrect or incomplete shipping address provided at checkout.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes once an order has entered fulfillment.
Lost, Delayed, or Damaged Packages
Once an order has shipped, delivery is handled by the shipping carrier. If your package is delayed, please use the tracking information provided to follow up with the carrier.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product and packaging so we can review the issue.
Contact Us
If you have questions about your order or shipping, please contact Sage Island Health through our Contact Us page or by using the contact information listed on our website.