Política de reembolso

Refund and Return Policy

Thank you for shopping with Sage Island Health. We want you to feel confident when ordering from us, and we are committed to providing a clear and fair return process.

Return Eligibility

Due to the nature of our wellness, supplement, beauty, and personal care products, we are unable to accept returns on opened, used, or unsealed products. This includes supplements, gummies, capsules, serums, and other personal care items.

Returns may be considered only if the product is unopened, unused, in its original packaging, and the safety seal has not been broken.

Return requests must be submitted within 14 days of delivery.

Items That Cannot Be Returned

For safety and hygiene reasons, the following items are not eligible for return once opened or used:

Dietary supplements

Gummies

Capsules

Hair and scalp serums

Personal care products

Products with broken or missing safety seals

Products that have been used, opened, or altered

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number

A description of the issue

Clear photos of the product and packaging

Once your request is reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Refunds

If your return or refund request is approved, the refund will be issued to your original payment method. Please allow time for your bank, credit card company, or payment provider to process the refund.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to an error on our part, such as receiving the wrong item or a damaged product.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Order Cancellations

Orders may only be canceled before they enter fulfillment. Once an order has been processed or shipped, we may not be able to cancel it.

How to Start a Return Request

To request a return or report an issue with your order, please contact Sage Island Health through our Contact Us page or by using the contact information listed on our website.

Please do not send products back without first contacting us and receiving return instructions.